This Privacy Policy explains how Tejas Elevators collects, uses, stores and protects personal information received through this website, phone calls, WhatsApp, email and service enquiries.
Tejas Elevators provides elevator installation, maintenance, AMC, modernization and repair support in Mumbai and nearby service areas. By using this website or sending an enquiry, you agree to the practices described below.
Information We Collect
- Name, phone number, email address and address or building location shared through enquiry forms, calls, WhatsApp or email.
- Details about your elevator requirement, such as installation, maintenance, AMC, repair, modernization, building type and service area.
- Technical and usage information such as browser type, device information, IP address, visited pages and approximate location when collected by hosting, security, analytics or form tools.
- Images, documents or site details voluntarily shared for quotation, inspection, service planning or complaint resolution.
How We Use Information
- To respond to enquiries and provide quotations, site visits, service schedules, AMC support and repair assistance.
- To contact customers by phone, WhatsApp, SMS or email regarding their enquiry, service request, quotation, invoice or follow-up.
- To maintain customer records, service history, safety notes and internal business records.
- To improve website performance, enquiry handling, customer support and security.
- To meet legal, tax, accounting, safety and regulatory obligations where applicable.
Legal Basis and Consent
We process personal information for lawful business purposes connected with elevator services requested by you, including responding to enquiries, preparing quotations, providing services and maintaining records. Where consent is required, you may withdraw it by contacting us, subject to information that must be retained for legitimate business, legal, safety or accounting reasons.
Sharing of Information
We do not sell personal information. We may share limited information with employees, technicians, contractors, suppliers, hosting providers, communication tools, payment or accounting support, professional advisers or authorities when required for service delivery, safety, legal compliance or dispute handling.
Cookies and Analytics
This website may use basic cookies, server logs or third-party tools to keep the site functional, measure visits, protect forms from misuse and improve performance. You can control cookies through your browser settings, but some website functions may not work properly if cookies are disabled.
Data Security and Retention
We use reasonable safeguards to protect enquiry and customer information from unauthorized access, misuse or loss. No website or electronic communication method is fully secure. We retain information only as long as needed for enquiry follow-up, service delivery, business records, warranty or AMC support, legal compliance and dispute resolution.
Your Rights
You may request access, correction, updating or deletion of your personal information, subject to identity verification and legal or business record requirements. You may also request that we stop marketing or non-essential follow-up communication.
Contact for Privacy Requests
For privacy questions or requests, contact Tejas Elevators using the phone number, email address or contact form shown on this website. Please include enough detail for us to identify your enquiry or service record.
Last updated: 25 May 2026